The Foresta is a premium pre-opening property under Joysuites Hospitality Pvt. Ltd., designed to offer luxury blended with nature. We are looking for passionate and enthusiastic professionals to join our growing team.
Role Overview:
We are seeking a dynamic and customer-focused
Telecaller - Reservations
to handle guest inquiries and reservations over the phone. You will be the first point of contact for our guests and play a key role in delivering a seamless booking experience.
Key Responsibilities:
Handle incoming calls and respond to reservation inquiries in a professional manner
Assist guests with booking rooms and upselling services when appropriate
Maintain accurate reservation records and update PMS (Property Management System)
Provide information about the property, rooms, facilities, and promotional offers
Coordinate with the front office and sales team for special guest requirements
Follow up on leads, potential group bookings, and guest queries
Ensure excellent customer service and build rapport with callers
Requirements:
Proven experience as a telecaller or in a reservations/front desk role (preferred)
Excellent communication skills in English and Hindi (additional languages are a plus)
Strong customer service and interpersonal skills
Familiarity with hotel reservation systems or PMS software
Ability to multitask and work under pressure
Positive attitude and team-oriented
Job Types: Full-time, Permanent
Pay: ₹8,622.89 - ₹30,378.46 per month
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.