Demonstrate proficiency in handling emails and chat interactions effectively, ensuring timely and accurate responses to customer inquiries and concerns.
Excellent Spoken and Written English:
Communicate clearly and professionally in both written and verbal communication with customers, maintaining a high standard of language proficiency.
Handling Irate/Non-satisfied Clients:
Display empathy and patience when dealing with dissatisfied customers, actively listening to their concerns and working towards resolving issues in a prompt and satisfactory manner.
Coordinate with Team Members and Departments:
Collaborate with colleagues and other departments to streamline processes and enhance overall customer experience, fostering a cohesive work environment.
Fluent in English, Hindi, and Regional Languages:
Ability to converse fluently in English, Hindi, and any other regional languages known, facilitating effective communication with a diverse customer base.
Requirements & Skills:
1-5 Years of Fashion/Retail Background Experience:
Possess a minimum of 1-5 years of experience in the fashion or retail industry, demonstrating familiarity with industry-specific processes and customer expectations.
Team Player:
Work cooperatively with team members, contributing positively to group dynamics and achieving collective goals.
Honesty and Integrity:
Uphold ethical standards and integrity in all aspects of work, maintaining honesty and transparency in interactions with customers and colleagues.
Hardworking and Consistent:
Exhibit dedication and consistency in performing tasks efficiently and effectively, even under pressure or during extended work hours.
Solution-Oriented:
Proactively identify solutions to customer issues and challenges, displaying a problem-solving mindset to address concerns promptly and effectively.
Job Types: Full-time, Fresher