Job Description

A Royal Enfield Service Customer Relationship Executive (CRE) acts as the key link between customers and the service center, managing feedback, complaints, and satisfaction by documenting issues, coordinating with technicians/managers, ensuring timely resolution, conducting follow-ups (like lost case analysis), and promoting service engagement through events, all while focusing on enhancing the overall customer experience for sales and after-sales. Key Duties & Responsibilities:

Customer Interaction:

Be the primary contact for customer queries, complaints, and feedback. Understand customer needs regarding vehicle issues and service requirements. Provide information, resolve concerns, and ensure high satisfaction levels.

Service Coordination:

Accurately document customer issues and relay them to the service team. Determine repair timelines and communicate them to customers. Track complaints, manage follow-ups, and ensure effective closure within timelines.

Data & Feedback Management:

Collect customer feedback and report to CRM/Sales Manager for action plans. Perform Lost Case Analysis by contacting lost customers for insights. Update customer data and handle data entry as per guidelines.

Sales & Marketing Support:

Pitch features, offer test rides, and follow up on bookings. Promote service engagement campaigns, rides, and events to boost service market share.
Job Types: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹12,000.00 per month

Work Location: In person