Job Description

UPSC Civil Service Telecaller -

Position:

Telecaller - UPSC Civil Services Coaching

Location:

Dakshina Learnings, Trivandrum (Office-based)

Employment Type:

Full-time

Salary:

Competitive (Based on experience & performance incentives)

Job Overview

Dakshina Learnings is looking for enthusiastic and result-driven telecallers to handle student inquiries, guide UPSC aspirants about our courses, and convert leads into enrollments. The role involves effective communication, persuasion skills, and a strong understanding of the UPSC examination process.

Responsibilities

Inbound & Outbound Calls:

Call prospective students and provide details about UPSC courses, faculty, batch schedules, and admission procedures. Answer inquiries received through phone, email, and social media platforms

Lead Management & Conversion:

Follow up with potential leads and assist them in the enrollment process. Maintain a database of inquiries and track follow-ups using CRM software. Achieve monthly and quarterly admission targets.

Counseling & Guidance:

Explain the benefits of Dakshina Learnings' UPSC coaching programs. Address concerns regarding study materials, faculty, and exam preparation strategies. Provide career guidance related to UPSC and government jobs.

Student Engagement & Support:

Share information about scholarships, special batches, and mentorship programs. Assist students in completing the admission process and payment formalities. Provide reminders for important deadlines, tests, and webinars.

Reporting & Feedback:

Maintain daily call logs and provide reports on lead conversions. Gather feedback from students and suggest improvements for marketing and admissions strategies.

Required Qualifications & Skills:

Education

Bachelor's degree in any discipline (preferred). Certification in communication or sales will be an advantage.

Experience:

1-3 years of experience in telecalling, sales, or academic counseling. Previous experience in UPSC coaching or the education sector is preferred.

Communication & Soft Skills:

Strong verbal and written communication skills in Malayalam/English Active listening and the ability to engage with students effectively. Persuasive skills to convert leads into enrollments.

Technical & Organizational Skills:

Ability to handle multiple calls and follow-ups efficiently. Strong organizational and time-management skills.
Job Type: Full-time

Pay: ?10,000.00 - ?12,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement
Experience:

Telecommunication: 1 year (Preferred)
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person