Job Description

About Kerala Cafe :

Kerala Cafe is a renowned multi-chain restaurant group with its presence across Mumbai, Pune, Kerala, and Bangalore, known for serving authentic Kerala cuisine. We take pride in providing a delightful dining experience rooted in traditional flavors, warm hospitality, and a passion for excellence.

This opening is for our Restaurant Division and offers an excellent opportunity to grow with a dynamic hospitality brand.

Job Overview :

We are looking for a Telecaller / Reservation Executive to manage our centralized booking and guest support operations for a chain of restaurants. The ideal candidate should have excellent communication skills, a customer-first attitude, and the ability to handle reservations and guest feedback professionally.

Key Responsibilities

Manage incoming calls and handle reservation requests efficiently and courteously. Confirm and coordinate bookings with respective restaurant outlets. Provide accurate information about restaurant locations, timings, menus, and special events. Prevent double bookings or overbookings using proper system management. Address and resolve guest inquiries or concerns politely and effectively. Prepare and maintain daily reports of reservations, cancellations, and guest interactions. Handle incoming and outgoing calls professionally for both reservations and franchise inquiries. Introduce the company and its brands to potential franchisees and explain the business model. Follow up with interested franchise leads and maintain proper communication. Coordinate with the reporting head (Franchise Manager / Business Development Manager) to help close leads. Maintain a database of leads, calls, and follow-ups in CRM or Excel.

Qualifications & Skills

Graduate with excellent communication skills in English 1-3 years of experience in telecalling, sales support, or customer service (hospitality or franchise background preferred). Basic knowledge of MS Office and CRM tools. Ability to manage multiple conversations and follow-ups efficiently. Positive attitude and professional telephone etiquette.
Send your resume on WhatsApp:

9975333941

Visit: www.keralacafe.co

Job Types: Full-time, Fresher

Pay: Up to ₹18,000.00 per month

Benefits:

Provident Fund
Work Location: In person