Answering incoming calls, addressing customer inquiries, providing information, and resolving complaints or issues.
Identifying and qualifying potential customers, gathering information, and nurturing leads through follow-up calls.
Building rapport with existing and potential customers, maintaining positive relationships, and ensuring a positive customer experience.
Maintaining accurate call logs, updating customer records, and managing customer databases.
Staying updated on product information, company policies, and industry trends to effectively communicate with customers.
Employing strong verbal communication skills, active listening, and persuasive techniques to engage customers and achieve desired outcomes.
Telecallers need to be able to convince customers, handle objections, and guide them towards desired actions.
Telecallers often handle a high volume of calls, so efficient time management and organization are crucial.
Telecallers need to adapt their communication style and approach based on individual customer needs and preferences.
Basic computer skills and familiarity with relevant software and systems are often required.
Job Type: Full-time
Pay: ?15,000.00 - ?20,000.00 per month
Work Location: In person
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