Job Description

Key Responsibilities:

Customer Interaction:

Handle inbound and outbound customer calls in a courteous and professional manner.

Problem Solving:

Address customer inquiries and resolve issues promptly, providing accurate information and ensuring customer satisfaction.

Data Entry:

Accurately process orders, applications, forms, and requests according to established procedures.

Documentation:

Maintain detailed records of customer interactions, transactions, comments, and complaints.

Escalation:

Identify and escalate priority issues to the appropriate resources for resolution.

Compliance:

Adhere to company policies, procedures, and regulatory requirements.

Performance Targets:

Meet or exceed performance targets, including call handling metrics and customer satisfaction scores.

Continuous Improvement:

Participate in training sessions and team meetings to improve knowledge, skills, and performance.

Team Collaboration:

Work collaboratively with team members to achieve common goals and support each other in handling customer interactions.

Qualifications:

Education:

High school diploma or equivalent; a bachelor's degree is a plus.

Experience:

Previous experience in a

sales target based process or BPO environment is preferred.

Skills:

Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Proficiency in using computers and relevant software applications. Ability to handle multiple tasks simultaneously in a fast-paced environment. Good organizational and time management skills.
Job Type: Full-time

Pay: ?9,297.78 - ?25,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person