Job Description

Date posted:

12 Decemember 2025

Pay:

?18,000.00 - ?20,000.00 per month

Job description:

Job Title

: Pre - Telecalling Executive (Inbound)

Department

: Support/Telecalling

Location

: Kolkata

Reporting To

: Support Manager

Employment Type

: Full-time

Experience

: 1-2 Years

About the Role

We are seeking a proactive and driven Support Executive to execute high-volume outreach activities through calls, WhatsApp, and email to generate qualified enquiries. The ideal candidate will be responsible for ensuring accurate CRM updates, maintaining follow-up discipline, and supporting the sales pipeline by nurturing potential leads.

Key Responsibilities

Manage and respond to all inbound customer calls, Whats App messages, emails, Live Chat interactions, and queries in a professional and timely manner. Understand customer needs and provide accurate information, troubleshooting, and solutions. Record and update all customer interactions, issues, and resolutions in the CRM system. Coordinate with internal departments such as Sales, Supply Chain, and Operations for quick issue resolution. Follow de?ned support processes, SLAs, and quality guidelines. Escalate complex issues to the Support Manager when required. Maintain high levels of customer satisfaction through active listening and empathetic communication. Ensure all communication re?ects the company's values and service standards. Prepare periodic reports on support cases, query categories, and resolution status.

Performance Outcomes

Response Time: All inbound queries responded within de?ned SLAs. Resolution Rate: High ?rst-contact resolution for support queries. Customer Satisfaction: Achieve targeted CSAT scores. Process Compliance: 100% adherence to CRM documentation and support procedures. Quality Assurance: Maintain expected communication and service quality standards.

Required Skills & Competencies

Technical Skills

Strong verbal and written communication skills. Pro?ciency in CRM tools (Zoho CRM preferred). Ability to understand basic product/service information to guide customers correctly. Data entry accuracy and attention to detail.

Functional Skills

Strong communication & active listening. Sales pitching & objection handling for B2B prospects. Time management & multitasking. Understanding of B2B communication & lead qualification logic.

Behavioral Skills

Customer-?rst attitude with empathy and patience. Problem-solving and active listening skills. Ability to stay calm under pressure. Accountability--ownership of customer issues until closure. Team collaboration and willingness to support colleagues.

Qualification & Experience

Graduate in any discipline. 1 years of experience in inbound telecalling, inside sales, customer support or B2B enquiry handling Familiarity with CRM tools (experience in Zoho is a plus). Fluent in English and Hindi; additional languages are an advantage. Team collaboration and willingness to support colleagues

Must-Have Key Attributes

Excellent spoken English & Hindi. Confidence in taking inbound calls. Strong follow-through and discipline

Good to Have

Experience in Zoho CRM or similar CRM platforms. Exposure to industrial/B2B sales environments. Basic Excel reporting skills.
Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Health insurance Paid sick time Provident Fund
Work Location: In person