Job Description

Key Responsibilities

Outbound Calls:

Proactively contact potential customers to introduce products or services, explain benefits, and persuade them to purchase or schedule appointments.

Inbound Calls:

Handle incoming calls from customers, address their inquiries, provide information, and resolve complaints.

Lead Management:

Generate new leads, follow up on existing leads, and nurture them into sales.

Customer Relationship Management (CRM):

Maintain accurate records of customer interactions and update customer information in the database.

Feedback Collection:

Gather valuable customer feedback to help improve products and services.

Sales/Performance Metrics:

Meet daily, weekly, or monthly sales targets and contribute to the team's overall performance goals.
Required Skills and Qualifications

Communication Skills:

Excellent verbal communication and interpersonal skills to engage with customers effectively and clearly.

Persuasion Skills:

Ability to persuade customers, explain product benefits, and drive conversions.

Resilience:

Ability to handle objections and rejections positively and professionally.

Technical Skills:

Proficiency in using CRM software, tracking call logs, and other relevant technologies.

Organizational Skills:

Strong ability to manage multiple tasks, time, and attention to detail.

Product Knowledge:

A commitment to staying updated on product features and industry trends to provide accurate information.
Work Environment

Telecallers typically work in an office or call center environment but may also work remotely. The role requires working with a high volume of calls, often using a script or guidelines provided by the company.
Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?15,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Education:

Bachelor's (Required)
Language:

Hindi (Required) English (Required)
Work Location: In person