Handle incoming calls from patients or clients, answering queries related to diagnostic tests and services.
Make outbound calls to prospective patients for appointment bookings, follow-ups, and reminders.
Appointment Scheduling:
Schedule appointments for diagnostic tests, ensuring timely and accurate coordination.
Send appointment reminders via calls or messages to patients.
Customer Support:
Provide accurate information about diagnostic tests, procedures, pricing, and preparation requirements.
Address customer concerns and complaints with professionalism and empathy.
Service Promotion:
Inform clients about new or ongoing promotions, offers, and special services.
Educate customers on the importance of regular health check-ups and the services offered by the diagnostic center.
Record Management:
Update patient details and appointment information in the CRM or database.
Ensure that all calls, messages, and emails are logged and followed up as required.
Follow-up:
Conduct follow-up calls to check if patients are satisfied with the services or to remind them of upcoming appointments.
Gather feedback from patients to help improve the center's services.
Coordination:
Coordinate with the medical staff or lab technicians for scheduling tests and reports.
Ensure smooth communication between the telecalling team and other departments.
Reporting:
Maintain daily, weekly, and monthly reports related to call volumes, conversions, and customer feedback.
Report any technical issues or customer complaints to the manager for resolution.
Job Type: Full-time
Benefits:
Paid sick time
Provident Fund
Work Location: In person
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