Job Description

The AHTU PMU @ Women Safety Wing is being set up in collaboration with the Association for Voluntary Action (AVA). Association for Voluntary Action (AVA) is a child rights movement since 1979.

These positions, while operating out of WSW premises, are fully funded by and on the roles of AVA, with no direct employment relationship with the Women Safety Wing.

The AHTU PMU has provision for a small call centre. This call centre will contact various stakeholders and collect information and feedback periodically. The call centres shall also be responsible for the following activities:





1. Capturing data on Rescues, awareness and other activities held across the State by AHTU teams





2. Following up on status of filing of Compensation claims etc.





3. Creating support tickets for various support required by field teams engaged in Rescue of Child victims of Trafficking





The call centre will be manned by Tele Calling Executives with prior experience in outbound voice process:

Criteria

Requirement

Number of Position



1 (One)





Qualification



Any Graduate with not less than 2 years of experience in a domestic or international call centre, voice process.





Age



Should be less than 45 years as on date of application.





Gender



Any





Experience



Experience in Outbound Calling and filling of data in online form/ platform.





Skill Sets



1. Call Centre Voice Process related skill sets, including call control, query management, probing, and other related etiquette.



2. Keyboard Proficiency- 40WPM 100% accuracy on laptop.



3. Basics Computer Proficiency:



a. Printing



b. File Management



c. Excel Basics



d. PPT Basics





Languages



Should be fluent in Telugu. Knowledge of Hindi is preferred.





Work Location



The position will be working out of Women Safety Wing, Lakdi Ka Pul, Hyderabad.





Compensation



The gross remuneration shall be up to ₹25 thousand per month, commensurate to experience.





Initial Tenure



The tenure of the engagement is co-terminus with the project. The initial employment will be for 1 year. Annual performance appraisals will determine continuity of service, year on year.





Application Fee



No application fee will apply.





Application Process



All applications will be accepted online ONLY. Link to application form will be available under careers section of https://womensafetywing.telangana.gov.in/





Selection Process



Online Application -> Application Scrutiny -> Technical Assessments -> Personal Interview -> Reference Check -> Offer -> Joining -> Detailed background verification. [Note: All steps are eliminatory in nature].





Position Reports to:



The position will report to the Programme Manager @ PMU.