for clients in our publishing business. The role involves coordinating with schools, distributors, vendors, and clients to ensure timely collection of outstanding payments and maintaining accurate records.
Key Responsibilities
Make outbound calls to clients for
payment reminders
and follow-up on outstanding dues.
Share invoice details, payment links, account numbers, and resolve basic payment-related queries.
Track overdue accounts and maintain an updated follow-up sheet.
Coordinate with the Accounts and Sales teams for collection status.
Send emails/WhatsApp reminders for pending payments when needed.
Maintain professional communication and build positive client relations.
Escalate delayed or disputed payments to the accounts team.
Update CRM or Excel sheets with daily call reports and payment status.
Ensure timely follow-ups until payment closure.
Required Skills
Excellent communication and polite telephone etiquette.
Strong follow-up and persuasion skills without being aggressive.
Basic understanding of billing, invoices, and payment terms.
Good command over MS Excel and record keeping.
Ability to handle customer queries and maintain professionalism.
Time management and ability to work independently.
Qualifications
Minimum
12th Pass / Graduate (Preferred)
.
Experience in
telecalling, payment follow-up, or customer service
is an added advantage.
Familiarity with publishing industry workflow is a plus.
Salary & Benefits
Competitive salary + monthly incentives for achieving collection targets.
Professional and friendly work environment.
Growth opportunities in accounts or sales coordination.
Job Types: Full-time, Permanent
Pay: ?15,000.00 - ?25,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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