Job Description

Job Summary:

We are seeking a compassionate and dedicated Calling Staff (Patient Communication Specialist) to join our team. The ideal candidate will be responsible for handling patient inquiries, scheduling appointments, and providing essential information to patients, families, and caregivers. This role plays a vital part in ensuring seamless communication between the hospital and the patients, contributing to overall patient satisfaction.

Key Responsibilities:

Answer incoming calls from patients, families, and other healthcare professionals in a courteous, professional, and empathetic manner. Schedule patient appointments and confirm existing appointments. Provide patients with information regarding hospital services, procedures, and insurance options. Assist with follow-up calls for patient reminders, appointments, and test results. Direct calls to appropriate departments and medical staff as needed. Maintain accurate and up-to-date records of all interactions in the hospital's electronic health records (EHR) system. Address patient concerns and resolve issues in a timely and effective manner. Provide general information about the hospital, its departments, and any special services or programs available. Ensure compliance with hospital policies, patient confidentiality, and HIPAA guidelines. Assist in patient intake processes as needed, including verifying patient details and insurance information. Contribute to maintaining a positive patient experience by providing excellent customer service.

Qualifications:

High school diploma or equivalent required; additional education or certification in healthcare or communication is a plus. Previous experience in a customer service role, preferably in a healthcare setting, is highly desirable. Strong communication skills, both verbal and written. Ability to remain calm and composed while handling high-volume calls. Knowledge of medical terminology and healthcare procedures is an advantage. Proficiency in using telephone systems, patient management software, and office applications. Strong organizational skills and attention to detail. Ability to work in a fast-paced environment while ensuring a high level of accuracy. Compassionate and patient-focused demeanor with the ability to show empathy. Flexibility in working various shifts, including weekends and evenings, if required.
Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?25,000.00 per month

Benefits:

Flexible schedule Health insurance
Work Location: In person