Job Description

Role Overview:

The Telecalling Executive (Female) is responsible for engaging with potential and existing customers over the phone to promote products or services, address inquiries, and provide information to drive sales and customer satisfaction.

Key Responsibilities:

Outbound & Inbound Calls:

Make outbound calls to prospective customers to generate leads and promote products or services. Handle inbound calls from customers, addressing their queries and providing information.

Customer Engagement:

Build and maintain relationships with customers to understand their needs and provide appropriate solutions. Ensure a positive customer experience by addressing concerns and resolving issues promptly.

Sales & Lead Generation:

Follow up on leads and convert them into sales opportunities. Meet or exceed daily, weekly, and monthly sales targets.

Data Management:

Maintain accurate records of customer interactions and transactions. Update and manage customer information in the CRM system.

Reporting:

Prepare and submit daily and weekly reports on call activities and sales performance. Provide feedback to the management team on customer responses and market trends.

Required Qualifications & Skills:

Education:

High school diploma or equivalent; a bachelor's degree is a plus.

Experience:

Previous experience in telecalling, customer service, or sales is preferred.

Skills:

Excellent verbal communication skills. Ability to handle rejection and remain motivated. Strong organizational skills and attention to detail. Proficiency in using computers and handling CRM software.
Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Provident Fund
Work Location: In person