Job Description

Role Overview

We are looking to hire articulate and customer-focused Customer Support Executives to manage and convert inbound enquiries received through the website of a premium bath fittings brand. This role is critical in delivering a refined brand experience to prospective customers by understanding their requirements, providing accurate product information, and guiding them through the next steps of the purchase journey.

Fluency in spoken English is mandatory, as the role involves regular interaction with discerning customers who expect high-quality communication and service standards.

Key Responsibilities

Handle inbound leads generated through the brand website promptly and professionally. Engage customers through calls, emails, or chat to understand their requirements and intent. Provide clear and accurate information on product features, applications, pricing range, and availability. Qualify leads based on predefined criteria and route them to the appropriate sales or channel partners. Maintain detailed and accurate records of customer interactions in the CRM system. Ensure timely follow-ups to maximize lead conversion and customer satisfaction. Address basic customer queries, concerns, and objections with confidence and empathy. Adhere to defined service quality benchmarks, response timelines, and communication standards. Represent the brand's premium positioning in every customer interaction.

Desired Skills and Competencies

Excellent spoken English with clear pronunciation and professional articulation. Strong listening skills and the ability to understand customer needs quickly. Customer-centric mindset with a polite, confident, and solution-oriented approach. Basic proficiency in computers, CRM tools, and email communication. Ability to learn product knowledge quickly and communicate it effectively. Comfortable working with call volumes while maintaining quality standards.

Eligibility Criteria

Graduate or undergraduate candidates may apply. Prior experience in inbound customer support, inside sales, or lead handling is preferred. Experience with premium or lifestyle brands will be an added advantage. Freshers with exceptional communication skills and the right attitude are welcome to apply.

What We Offer

Opportunity to work with a reputed premium brand. Structured training on products and customer handling. Professional work environment with clear growth pathways. Performance-linked incentives and recognition.
Job Types: Full-time, Permanent, Fresher

Pay: ?17,500.00 - ?20,000.00 per month

Benefits:

Health insurance
Application Question(s):

Are you based in Mohali? Are you Fluent in English Speaking? Have you Ever Worked in the English Language Process Before? Are you immediately available to join?
Work Location: In person