Job Description

Duty Time: 3.00 pm to 11.00 pm ( Female candidates only )

Key Responsibilities:

Outbound Calls:

Making calls to potential customers to introduce products or services, explain their features, and generate interest.

Inbound Calls:

Handling incoming calls from customers, addressing their queries, and providing solutions.

Lead Generation:

Identifying and qualifying potential customers, and following up on leads to convert them into sales opportunities.

Sales and Customer Service:

Explaining products or services, persuading customers to make purchases, and ensuring customer satisfaction.

Relationship Building:

Developing and maintaining positive relationships with clients and fostering customer loyalty.

Record Keeping:

Maintaining accurate records of customer interactions, call logs, and updating customer information in the database.

Complaint Resolution:

Addressing and resolving customer complaints professionally and efficiently.

Target Achievement:

Meeting or exceeding daily/weekly sales or engagement targets.

Product Knowledge:

Staying up-to-date on product knowledge, features, and benefits, as well as industry trends.
Required Skills and Qualifications:

Communication Skills:

Excellent verbal and written communication skills, with the ability to clearly articulate information and engage with customers.

Persuasion and Negotiation:

Ability to persuade customers, handle objections, and close sales.

Active Listening:

Ability to listen attentively to customer needs and concerns.

Customer Focus:

Strong customer service orientation and commitment to customer satisfaction.

Problem-Solving:

Ability to analyze situations, identify solutions, and resolve customer issues.

Time Management:

Ability to prioritize tasks, manage time effectively, and meet deadlines.

Computer Skills:

Proficiency in using computers, CRM software, and other relevant tools.

Adaptability:

Ability to adapt communication style and approach based on individual customer needs and preferences.
Job Types: Full-time, Permanent

Pay: ?13,000.00 - ?15,000.00 per month

Benefits:

Provident Fund
Language:

Malayalam (Preferred) English (Preferred)
Work Location: In person

Expected Start Date: 01/08/2025