Job Description

We are Hiring: Telecallers / Customer Coordination Executives at Tender Truck

-Location: Ghitorni, New Delhi

-Company: Tender Truck

-Salary: ₹12,000 - ?15,000 per month

About Us-
Tender Truck is a fast-growing logistics tech startup transforming the trucking industry. Our innovative bidding platform connects fleet owners with loads, helping them operate more efficiently and profitably.

Job Role:

This is not a sales target role. Your primary role will be to ensure smooth coordination and communication with customers, helping them resolve queries and ensuring excellent service delivery.

Key Responsibilities:

*Handle incoming and outgoing calls to understand customer needs, issues, and updates.
*Ask the right questions to clarify customer requirements and document accurately.
*Liaise between customers and internal teams (Sales, Delivery, Operations, Support) for effective service.
*Collect customer feedback, maintain call logs, generate daily/weekly reports.
*Build trust, rapport, and long-term relationships with customers.
*Suggest enhancements based on customer feedback and communication experience.

What We're Looking For-

? Confident Communicators - Clear, polite, and persuasive in both Hindi & English.
? Empathetic & Patient - Calm under pressure, with strong listening skills.
? Proactive & Self-Motivated - Takes initiative, doesn't wait to be told what to do.
? Detail-Oriented - Records and communicates information with accuracy.
? Strong Coordinators - Can juggle multiple threads, people, and priorities.
? Tech-Savvy - Basic computer knowledge (MS Office, email, Excel, etc.)

Qualifications

-Education: Bachelor's degree or equivalent (minimum)
-Experience: 0-1 year in customer support or coordination roles.
Freshers & recent graduates are strongly encouraged to apply!

If you're excited to work in a dynamic startup environment and help revolutionize the logistics industry, Tender Truck is the place for you!
Send your CV to: hr@tendertruck.com

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person