Job Description

Key responsibilities

Inbound and outbound calls:

Manage a large volume of calls to and from patients and potential customers.

Appointment management:

Schedule, reschedule, and confirm patient appointments using the hospital's system. Some telecallers may manually remind patients of appointments if the automated system fails.

Patient information:

Provide accurate information regarding hospital services, procedures, packages, and health check-ups.

Customer service:

Address patient inquiries, resolve issues, and handle complaints with a patient and empathetic approach.

Records management:

Accurately record patient interactions, update patient details, and maintain an organized database of customer information.

Follow-ups:

Conduct follow-up calls with patients to confirm appointments, check on their health progress, or address any unresolved issues.

Coordination:

Collaborate with different hospital departments and medical staff to ensure a smooth flow of patient care and address complex needs.

Confidentiality:

Maintain the confidentiality of all patient information and comply with healthcare privacy regulations like HIPAA.
Qualifications and skills

Educational background:

A high school diploma or equivalent is often required. Additional education or certifications in healthcare, administration, or customer service can be a plus.

Prior experience:

Experience in a telecalling, call center, or customer service role, preferably within the healthcare or hospital industry, is often preferred.

Communication:

Excellent verbal and written communication skills are essential for clear and professional interaction with patients.

Interpersonal skills:

The role requires strong interpersonal skills, a professional attitude, and the ability to listen actively and empathetically to patients' concerns.

Computer literacy:

Proficiency in basic computer applications and experience with Customer Relationship Management (CRM) software or hospital information systems are necessary for data entry and record-keeping.

Problem-solving:

The ability to resolve customer concerns and handle pressure calmly is an important skill for this role.

Multitasking:

Telecallers must be able to handle a high volume of calls efficiently while performing other administrative tasks.
Job Types: Full-time, Permanent

Pay: From ?16,000.00 per month

Benefits:

Provident Fund
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person