Job Description

Job Summary:

The Hospital Calling Staff is responsible for handling outbound and inbound calls to and from patients, families, medical staff, and external agencies. Their main tasks include appointment scheduling, follow-up calls, patient satisfaction surveys, and general information dissemination. This role is crucial in ensuring efficient communication between the hospital and its stakeholders.

Key Responsibilities:

Make outbound calls to patients for appointment reminders, follow-ups, and satisfaction surveys. Receive inbound calls and provide accurate information regarding hospital services, appointments, and directions. Schedule, reschedule, and cancel patient appointments using the hospital's management system. Document call interactions, inquiries, and complaints thoroughly and accurately. Transfer calls to the appropriate departments and escalate unresolved issues. Maintain patient confidentiality and adhere to hospital privacy policies (e.g., HIPAA). Coordinate with clinical and administrative staff to ensure seamless patient experience. Assist during high call volume periods and emergencies.

Requirements:

High school diploma or equivalent; associate degree preferred. Previous experience in a healthcare or customer service role is an advantage. Excellent communication skills (verbal and written). Proficient in using phone systems and basic computer software (MS Office, hospital databases). Ability to work under pressure and multitask effectively. Compassionate and patient-centered approach.

Working Conditions:

Office-based role within a hospital environment. May require working in shifts, including weekends and holidays. Requires long periods of sitting and speaking on the phone.
Job Type: Full-time

Pay: ?10,895.33 - ?26,949.52 per month

Benefits:

Health insurance
Schedule:

Day shift
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person

Speak with the employer

+91 9053377732