Job Description

Experience Required

Minimum

1 year experience

in:

Tele calling / cold calling Lead follow-up / customer coordination Review or feedback collection Preferably in

IT software / ERP / POS / SaaS

Key Responsibilities1. Tele Calling & Cold Calling

Make outbound calls to potential and existing customers Introduce PLUMCOT IT ERP & POS software in a clear and simple manner Identify customer requirements and qualify leads Schedule demos, meetings, or webinars with interested prospects

2. Lead Follow-Up & Coordination

Follow up on enquiries received from social media, website, campaigns, and referrals Update lead status and follow-up notes in CRM / Excel Coordinate with sales, marketing, and technical teams Ensure no lead is missed and proper follow-up is maintained

3. Customer Review & Feedback Collection

Collect customer reviews via Google, WhatsApp, voice, or text Guide customers on how to post reviews Collect feedback on software usage and service quality Report customer concerns or issues to the relevant team

4. Webinar Coordination

Call and invite leads and existing customers for product webinars Confirm registrations and send reminders (call / WhatsApp) Assist in webinar attendance tracking and post-webinar follow-ups Collect feedback from webinar participants

5. Reporting & Documentation

Maintain daily call reports and follow-up records Track review collection and webinar participation data Submit regular performance and activity reports

Required Skills & Qualifications

Good communication skills (English / Hindi / Malayalam / Tamil - any one or more) Confidence in speaking to customers over the phone Basic computer knowledge (CRM, Excel, WhatsApp Web, Email) Ability to handle objections and follow up professionally Organized, disciplined, and target-oriented

Preferred Candidate

Experience in IT software / ERP / POS companies Familiar with customer handling and lead management Comfortable working with targets and deadlines Positive attitude and willingness to learn

Location

As per PLUMCOT IT office - MALAPPURAM - KERALA

WhatsApp Resume

+91 7594 900 911

Job Types: Full-time, Permanent

Pay: From ?15,000.00 per month

Benefits:

Commuter assistance Flexible schedule
Work Location: In person