Job Description

Company Overview
Technocrats Plasma Systems Private Limited (TCPL) was established in 1990 by Techno-Scientist Mr. Arun Kumar, who previously worked at the Bhabha Atomic Research Centre. TCPL manufactures high technology and energy-efficient machines, including Air Plasma Cutting Machines and a complete range of automation solutions for welding applications. Based in Mumbai, the company strives for innovation and offers products that have set market standards. More information can be found at .
Job Overview
We are seeking dedicated and enthusiastic Tele Callers to join our team at Technocrats Plasma Systems Pvt Ltd. The position is full-time and based at Vasai East in Mumbai Suburban. As a Tele Caller, you will be responsible for generating leads and communicating with existing & potential customers to promote our products and services. Your goal will be to drive sales and ensure customer satisfaction.
Qualifications and Skills

• Excellent communication skills to effectively convey information and engage with customers over the phone.
• Active listening skills to accurately understand customer needs and provide appropriate responses.
• Persuasion skills to effectively convince potential customers about the benefits of our products and services.
• Customer service skills to ensure a positive customer\'s experience and address any inquiries or concerns.
• Time management skills to efficiently handle multiple calls and tasks within a specified timeframe.
• Patience to handle various customer interactions calmly and professionally, even in challenging situations.
• Basic knowledge of CRM software to manage customer interactions and maintain accurate records.
• Ability to work in a team and contribute to collective goals while maintaining individual performance standards.

• Make outbound calls to potential customers to introduce and promote the company\'s products and services.
• Answer incoming calls from prospective customers and provide necessary information and assistance.
• Understand customer needs and preferences to suggest suitable products and services offered by the company.
• Maintain a database of potential customers and update information accurately in the CRM system.
• Follow up with customers to ensure satisfaction and address any post-purchase inquiries or concerns.
• Meet or exceed daily, weekly, and monthly targets for calls made and sales generated.
• Work closely with the sales and marketing teams to align efforts and optimize lead generation strategies.
• Continuously enhance communication and sales skills through training and feedback sessions.