Make and receive calls related to patient inquiries, appointments, doctor availability, and hospital services.
Provide clear and accurate information on OPD schedules, procedures, and departmental details.
Confirm, reschedule, and follow up on patient appointments as required.
Professionally handle queries related to patient admissions and discharges.
Maintain detailed call logs, patient records, and follow-up information.
Coordinate with doctors, nursing staff, and the front-desk team to ensure seamless communication.
Assist in collecting patient feedback over the phone.
Address patient concerns politely and escalate issues when necessary.
Requirements:
Graduate in any discipline.
A diploma or certification in Hospital Management or Customer Service is an added advantage.
1-3 years of telecalling experience, preferably in a hospital or healthcare environment.
Strong communication and listening skills with proficiency in English and local languages.
Computer proficiency, including MS Office and hospital management systems (HMS).
If you're interested, click
Apply
or send your expression of interest to
hr@sanjivinihospitals.com
Job Type: Full-time
Pay: ₹10,000.00 - ₹18,000.00 per month
Work Location: In person
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