Job Description

"Job Summary

We are looking for enthusiastic and well-spoken Telecallers to join the patient support and outreach team at Smart Vision Eye Hospital. The role involves following up with patients, managing inquiries, and driving footfalls by effectively communicating our services and building trust over the phone.

Key Responsibilities

Make outbound calls to follow up on OPD consultations and surgical recommendations

Handle incoming patient inquiries about treatments, procedures, and appointments

Convert leads from camps, referrals, and walk-ins into hospital visits

Take feedback from patients post-OPD and post-surgery

Follow up with patients who dropped off after initial consultation

Maintain accurate records of calls, responses, and follow-ups in the system

Coordinate with front desk, counsellors, and doctors to schedule patient visits

Requirements

Good communication skills in English and local language(s)

Pleasant telephone etiquette and ability to build rapport

Prior experience in telecalling, healthcare, or customer service is a plus

Basic computer knowledge (MS Excel, CRM usage)

Ability to handle rejections and maintain a positive attitude

"

Job Types: Full-time, Permanent

Pay: ?8,347.45 - ?23,931.43 per month

Benefits:

Provident Fund
Schedule:

Day shift Morning shift
Work Location: In person