to join our e-commerce team. The telecaller will be responsible for handling inbound and outbound calls, assisting customers with their queries, processing orders, promoting products, and ensuring a smooth shopping experience. This role requires excellent communication skills, patience, and a customer-first approach.
Key Responsibilities
Handle
inbound and outbound calls
to address customer queries, complaints, and product inquiries.
Assist customers with
order placement, tracking, returns, and exchanges
.
Provide detailed information about products, offers, and promotions.
Maintain accurate records of customer interactions and update CRM/ERP systems.
Follow up with customers for feedback, payment reminders, or incomplete purchases.
Build and maintain positive relationships with customers to ensure satisfaction and loyalty.
Meet daily/weekly call targets, conversion rates, and other assigned KPIs.
Coordinate with the logistics, sales, and support teams to resolve customer issues promptly.
Identify potential sales leads and promote upselling/cross-selling of products.
Job Type: Full-time
Pay: ₹8,519.28 - ₹12,000.00 per month
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