Job Description

Tele- Calling

Key Responsibilities

1. Calling Potential or Existing Customers

Make outbound calls to promote products, services, or gather information.

Follow up on leads generated through marketing or referrals.

Sharing brochures and other related materials.

2. Handling Inbound Calls (if applicable)

Respond to customer queries and provide accurate information.

Resolve complaints or escalate them to the relevant department.

3. Sales and Lead Generation

Pitch products or services effectively to convert leads into sales.

Meet or exceed daily/weekly/monthly calling and conversion targets.

4. Customer Relationship Management

Build rapport with customers to maintain long-term relationships.

Collect feedback and suggestions for self-improvement

5. Maintaining Call Records

Accurately log customer details, conversations, and outcomes in CRM or databases.

Track follow-ups and ensure timely callbacks.

6. Following Scripts and Guidelines

Use approved scripts for consistency and professionalism.

Stay compliant with company policies and any legal regulations (e.g., Do Not Disturb list).

7. Market Research and Surveys (if required)

Conduct surveys to understand customer preferences or satisfaction.

Share insights with the marketing or product teams.

8. Team Coordination

Collaborate with sales or support teams/ Marketing teams for closing deals or resolving

complex issues.

Share call feedback or concerns during team meetings.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person