Job Description

Job Title: Customer Support Specialist - Premium Eyewear Brand

Location:

Vysali Junction, NH Bypass, near McDonald's, Chalikkavattom, Vennala, Ernakulam, Kerala

Timing:

Monday to Saturday, 10:00 AM to 6:00 PM

Salary:

15,000/month + Attractive Incentives

Preferred Candidate:

Female

About the Role:

We are looking for a dynamic and customer-focused

Customer Support & Sales Coordinator

to be the voice of a premium optics brand. This role is ideal for someone who loves interacting with customers, has a flair for sales, and enjoys working in the world of luxury eyewear.

Key Responsibilities:

Attend and respond to

incoming leads and customer inquiries

via phone. Understand customer needs and

match them with the right branded eyewear

available at our partner outlets.

Coordinate with outlets

across locations to confirm product availability.

Connect customers with the right outlet

and ensure a seamless handover.

Follow up

with both the customer and the outlet to track the

status of the purchase

. Close the loop by ensuring the customer

completes the purchase

. Earn

incentives

on successful conversions, in addition to the fixed monthly salary.

Ideal Candidate Profile:

Excellent communication skills in Malayalam and English. Friendly, persuasive, and sales-oriented attitude. Ability to multitask and follow up systematically. Previous experience in customer support or telesales is a plus. Should be proactive, punctual, and take full ownership of leads.
Job Type: Full-time

Pay: ₹15,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Performance bonus
Application Question(s):

Are you an Immediate Joiner
[YES OR NO]
Experience:

Total Work: 1 year (Preferred) Telemarketing: 1 year (Preferred)
Language:

English (Required)
Location:

Ernakulam, Kerala (Required)
Work Location: In person