Job Description

We are seeking a motivated and empathetic

Female Tele caller (B2C)

to handle both

pre-sales and post-sales calls

for our Prarambh Life (PL) addiction recovery courses (3-month & 6-month programs). The role involves nurturing inbound leads, explaining program details, handling objections, closing sales, and providing after-sales support to ensure high customer satisfaction and retention.

Key Responsibilities

Pre-Sales (Lead Conversion):

Call and qualify incoming leads generated through campaigns. Explain the Prarambh Life courses (3-month prevention/low-risk program, 6-month moderate/high-risk program). Address queries regarding substance use and new age behavioral challenges (e.g., screen addiction, smoking). Share program features such as

AI + human intervention, language options (Hindi/English), affordability, and accessibility

. Understand customer concerns (pricing, time availability, expectations) and handle objections tactfully. Fix appointments with psychologists if needed for deeper consultations. Maintain lead records, call notes, and follow-up schedules.

Post-Sales (Retention & Support):

Welcome enrolled users with onboarding calls. Explain how to access the Solh app, guided plans, and program features. Follow up regularly to ensure engagement and reduce dropouts. Gather customer feedback and escalate concerns if required. Maintain long-term relationships to encourage referrals and continued usage.

Key Skills Required

Excellent verbal communication skills in

Hindi & English

. Active listening and empathy to connect with individuals dealing with addiction or stress. Ability to

handle objections

and close sales without being pushy. Good organizational skills for managing leads, follow-ups, and CRM tools. Strong persuasion, confidence, and patience. Basic knowledge of digital platforms (WhatsApp Business, CRM tools, Excel).

Qualifications

Graduate/Undergraduate with strong communication skills. 0.6 - 1 years of experience in tele calling, tele sales, or customer support (preferably in EdTech, wellness, or service industry).

Freshers with excellent communication and persuasion skills may also apply.

Industry

Wellness and Fitness Services
Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?15,000.00 per month

Work Location: In person