. The ideal candidate will be responsible for making outbound calls, responding to customer inquiries, and providing information about our services and offerings. Freshers with good communication skills are welcome to apply.
Key Responsibilities:
Make outbound calls to customers to inform them about company services and promotions
Answer incoming calls and address customer queries in a professional manner
Maintain records of conversations and update customer details in the database
Follow up on leads and generate potential customer interest
Achieve daily/weekly calling targets and performance goals
Provide accurate information and resolve customer concerns efficiently
Support sales and marketing efforts through effective communication
Requirements:
0-1 year of experience in telecalling, customer service, or related roles
Good verbal communication skills in Hindi, Bengali, and English
Basic computer literacy (MS Office, data entry)
Positive attitude, patience, and willingness to learn
Ability to work independently and as part of a team
Female Candidates Preferable
Immediate joiners preferred