Job Description

Profile:

Tele Caller for UK Dental clinic

Experience:

1-2 years

Salary Range

: Upto 15k-30k

Job Overview:

We are seeking a Telecaller for a UK clinic. The candidate will handle outbound calls, patient enquiries, and complaints. The role involves providing appropriate solutions and alternatives within time limits, following communication procedures, guidelines, and policies. The Telecaller will welcome and greet patients over the phone, keep records of customer interactions, process customer accounts, and file documents. The position requires working with hospital information systems and understanding medical terminology.

Required Education:

Graduate / Post graduate in any field Basic course in computers is desirable (MS Office, Word, basic Excel knowledge)

Experience:

1 to 2 years preferably hospital industry

Requirement:

Fluent English and excellent communication skill for outbound calls Handle patient enquiries, complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Follow communication procedures, guidelines and policies To welcome and greets patients over the phone Keep records of customer interactions, process customer accounts and file documents

Principal Responsibilities:

Receiving Calls Giving Information Transferring Calls to the required department Making outbound calls Taking Messages To think independently and exercise one's own judgment in determining actions during emergencies and challenging situations (e.g. if a patient refuses to pay his/her bill, they should know how to handle him or her) To work with the hospital information system and other information technology resources and software as may be assigned on a periodic basis from time to time as per attached appendix To give accurate and tactful explanations to visitors, patients and hospital's employees and in recording exact information for messages * To understand and apply knowledge of medical terminology