Job Title: Telecaller (Female)
Location: [Indore]
Employment Type: Full-Time
Department: Customer Service / Support
Job Summary:
The Telecaller will be responsible for handling customer inquiries, resolving complaints, and ensuring a positive customer experience through prompt, efficient, and professional communication. This role requires strong interpersonal skills, problem-solving ability, and a customer-first mindset to maintain client satisfaction and loyalty.
Key Roles and Responsibilities:
Customer Interaction
Respond to customer queries via phone, email, chat, or in-person in a timely and courteous manner.
Provide accurate product or service information to customers.
Issue Resolution
Identify, investigate, and resolve customer complaints or concerns efficiently.
Escalate unresolved issues to the appropriate department or supervisor when necessary.
Record Keeping
Maintain detailed and accurate records of customer interactions, complaints, feedback, and actions taken.
Update CRM or customer databases regularly.
Customer Feedback and Relationship Management
Collect and analyze customer feedback to suggest service improvements.
Build and maintain positive relationships to enhance customer loyalty.
Required Skills and Qualifications:
Bachelor's degree
Prior experience in customer service or related field.
Excellent communication skills (verbal and written).
Strong problem-solving and conflict resolution skills.
Salary Range -15000 - 20000 Per Month
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