Make outbound calls to existing and new leads to explain products, offers, or take orders
Handle inbound calls and resolve customer queries
Engage with customers on WhatsApp Business - share product images, catalogues, offers, and order details
Follow up with interested leads via calls and WhatsApp to convert into sales
Maintain call logs and customer status updates in Excel or CRM
Coordinate with the sales or dispatch team for timely order updates
Build long-term relationships with customers for repeat business
Maintain a polite and professional tone across all interactions
Requirements:
1-3 years of experience in telecalling, telesales, or customer support
Basic knowledge of WhatsApp Business tools (labels, catalogues, quick replies)
Good communication skills in Telugu, Hindi, and English
Ability to multitask between calls and chats
Familiar with basic Excel or Google Sheets
Experience in retail/fashion/saree sales is a plus
Job Types: Full-time, Permanent