Job Description

? Job Title: Customer Care Executive

? Location: Zirakpur

? Employment Type: Full-time

? Company: Jeena Sikho Lifecare Pvt. Ltd.

? Industry: Ayurveda | Wellness | Healthcare

? Job Summary:

We are seeking a Customer Care Executive to join our dynamic team at Jeena Sikho Lifecare.

The ideal candidate will be the first point of contact for our customers, delivering exceptional

service, addressing inquiries related to our Ayurvedic products and services, and ensuring a

smooth post-sale experience.

? Key Responsibilities:

? Answer inbound calls and respond to customer queries in a timely and professional

manner.

? Educate customers on Jeena Sikho's Ayurvedic products, treatments, and wellness

programs.

? Handle customer complaints with empathy and ensure prompt resolution.

? Coordinate with internal departments (sales, logistics, clinics) to address customer

concerns.

? Maintain detailed records of customer interactions and transactions in CRM systems.

? Follow up with customers to ensure satisfaction and gather feedback.

? Upsell wellness packages or related products when appropriate.

? Adhere to company policies, scripts, and call quality standards.

? Requirements:

? Minimum 1 year of experience in a customer service or call center role (preferably in

wellness, healthcare, or Ayurveda).

? Excellent verbal and written communication skills in Hindi and English.

? Strong listening, problem-solving, and interpersonal skills.

? Familiarity with CRM systems and MS Office.

? Passion for wellness and customer satisfaction.

? Ability to work under pressure and manage time effectively.

? Preferred Qualifications:

? Bachelor's degree in any stream (Ayurveda/Pharma/Nutrition background preferred).

? Experience working with Ayurvedic or wellness-based products is a plus.

? Multilingual abilities (e.g., Punjabi or regional languages) are an added advantage.

? Why Join Jeena Sikho?

? Be part of India's leading Ayurveda & wellness brand

? Opportunity to work in a fast-growing, purpose-driven organization

? Employee discounts on wellness products and programs

? Positive and nurturing work environment

Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Morning shift
Supplemental Pay:

Performance bonus Yearly bonus
Experience:

tele calling: 1 year (Required)
Language:

* Hindi (Preferred)