Job Description

Job Title:

CRM Tele-Caller

Location:

Head Office (ICA HO)-Salt Lake, Sec-V

Job Type:

Full-Time

Experience Required:

0-1 Year

Job Overview

ICA Edu Skills is hiring a

CRM Tele-Caller

for our Head Office. The role involves regular interaction with students and ICA centers, handling inquiries, providing accurate information, and maintaining systematic communication records. This is an excellent opportunity for freshers looking to start their career in customer communication and CRM operations.

Key Responsibilities

Communicate with students and ICA centers through phone calls and emails. Handle inquiries and provide accurate information about courses, processes, and support. Ensure smooth coordination between students, centers, and internal teams. Maintain proper records of calls, emails, inquiries, and follow-ups in the CRM system. Perform timely follow-ups to ensure query resolution and customer satisfaction.

Required Skills & Qualifications

0-1 year of experience (Freshers are welcome to apply). Proficiency in

Hindi, English, and Bengali

(spoken and written). Basic working knowledge of

MS Office

(Word, Excel, Email). Good communication and interpersonal skills. Ability to maintain accurate records and handle multiple tasks.

Why Join ICA Edu Skills?

Work with a reputed organization in the education & skill development sector Supportive work environment and learning opportunities
Ideal role for candidates starting their career in CRM and tele-calling

Interested candidates can send their CVs at

adrija.sil@icagroup.in or

9073631425.

Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?20,000.00 per month

Work Location: In person