Job Description

ey Roles & Responsibilities of a Telecaller

Outbound Calling

Call potential customers to introduce products or services. Generate leads and fix appointments for the sales team.

Inbound Calling

Answer queries from customers who call the company. Provide product details, pricing, offers, and support.

Customer Relationship Management

Build and maintain a positive relationship with customers. Handle complaints politely and forward issues to the right department.

Sales Support

Promote offers, discounts, and new launches. Convince customers to buy products or upgrade services.

Data & Reporting

Maintain call records and update customer databases. Share daily/weekly reports with management about calls and leads.

Follow-ups

Call back customers who showed interest but did not purchase. Remind customers about payments, renewals, or services.

Professional Communication

Speak clearly, confidently, and politely. Use proper language and maintain company image.
Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹10,000.00 per month

Work Location: In person