Job Description

: Telecaller Executive

This outlines the responsibilities, qualifications, and skills required for the position of

Telecaller Executive

.

1. Job Summary

The Telecaller Executive will be responsible for

reaching out to potential customers

(leads) over the telephone to present information about products/services, answer inquiries, and schedule appointments or secure sales, depending on the campaign's objective. This role requires excellent communication skills and a persuasive, customer-focused approach.

2. Key Responsibilities

Outbound Calling:

Conduct a high volume of outbound calls daily to prospective and existing customers using provided lead lists.

Product Presentation:

Clearly and concisely explain company products or services to potential customers, highlighting their features and benefits.

Lead Qualification:

Qualify leads by asking targeted questions to assess the customer's needs and purchasing capacity.

Customer Relationship Management (CRM):

Accurately record all call information, customer details, and outcomes in the CRM system.

Follow-up:

Perform timely follow-up calls to nurture leads and close sales/appointments.

Inbound Management (Optional):

Handle incoming calls from customers interested in the product/service.

Reporting:

Prepare and submit daily/weekly reports on call activities, successful conversions, and lead status.

Feedback:

Gather customer feedback and communicate it effectively to the sales and marketing teams for process improvement.

Target Achievement:

Meet or exceed daily, weekly, and monthly targets for calls, qualified leads, appointments, or sales.

3. Qualifications and Requirements3.1. Education

Required:

High School Diploma or equivalent (e.g., 10+2/Intermediate).

Preferred:

Bachelor's degree in any field, especially in Sales, Marketing, or Communications.

3.2. Experience

Fresher

candidates are welcome to apply.

Preferred:

6 months to 2 years of experience in a telecalling, telesales, or customer service role.

4. Skills and Competencies

Communication:

Excellent verbal communication skills in [Specify language(s), e.g., English and Hindi]. Clarity, active listening, and a professional phone demeanor are essential.

Persuasion/Negotiation:

Ability to convince customers and handle objections effectively.

Technical Proficiency:

Basic knowledge of computer operations and proficiency in using CRM software, MS Office (especially Excel/Google Sheets).

Resilience:

Ability to remain calm and professional under pressure and handle rejections constructively.

Time Management:

Strong organizational and multitasking skills to manage a large volume of calls and administrative tasks.

Customer Focus:

A genuine desire to help customers and provide a positive service experience.
Job Type: Full-time

Pay: ?8,086.00 - ?26,612.79 per month

Benefits:

Paid time off
Work Location: In person