Job Description

Job Title: telecaller

Location: Sector-63, Noida

About Us

Intensiv-Filter Himenviro Pvt. Ltd. (IFH) is a global leader in Clean Air Technology with 100+

years of expertise and 50,000+ installations worldwide. We operate through a strong

international and domestic presence:

Headquarters: Velbert, Germany International Offices: United Kingdom (Walsall), United Arab Emirates (Sharjah) Indian Offices: Noida (office & manufacturing), Delhi, Shamli (office & manufacturing),
Kolkata, Pune

Global Presence: Serving clients in 110+ countries across Asia Pacific, Africa, the Middle
East, the USA, South America, and Europe

As one of the pioneers in industrial air filtration, we design and deliver advanced filter solutions

that help industries reduce emissions and protect our environment. With operations spanning

30+ countries and installations across sectors like cement, steel, power, and chemicals, we

combine technical excellence, innovation, and a deeply collaborative work culture.

Job Overview

As a Telecaller for International Markets, you will be the voice of Intensiv Filter Himenviro to

prospects and clients worldwide. Your role focuses on relationship-building and communication,

rather than cold-calling. You'll engage with international clients, understand their needs, and

help set the stage for sales or business development teams to close deals.

Key Responsibilities

Reach out and follow up with international clients (Middle East, Africa, Southeast Asia,
Europe, etc.) via phone and email.

Understand client requirements and direct them to the right internal teams for
solutions.

Introduce our filtration technologies, explain their benefits, and schedule meetings or
demos with the sales team.

Respond to inbound queries professionally and promptly, ensuring a positive client
experience.

Maintain precise records of calls, leads, and follow-ups in CRM systems. Coordinate with internal teams (Sales, Projects, Logistics, Engineering) to ensure smooth
client journeys.

Serve as a professional, technically aware representative of our brand in all interactions.
Required Skills & Experience

1-3 years of experience in customer-facing telecalling, customer service, or client
engagement (preferably B2B or international exposure).

Fluency in English (verbal and written). Knowledge of another language (e.g. Arabic,
French, Spanish) is a plus.

Strong communication skills, courteous tone, confidence, and ability to converse with
professionalism.

Experience using CRM tools, managing leads, follow-ups, and reporting. Willingness to learn about industrial products and filtration technology. High responsiveness, ownership, and a customer-first mindset. Experience in hospitality, BPO, or high-end service environments is preferred (where
soft skills and communication are key).

Comfort in handling international conversations, with the ability to understand cross
cultural cues.

Good written communication skills--emails, proposals, follow-ups. Basic knowledge of MS Office (Excel, Word). Adaptable, proactive, and eager to learn technical aspects of industrial filtration.
Perks & Benefits

Medical insurance Accidental insurance General shift (no night shifts) Performance-based incentives Work with top brands around the world -- in over 110 countries -- handling high-ticket
size industrial air-filtration & pollution control projects -- which adds rich experience,

visibility, and opportunities in your portfolio

Why Join Us

Be part of a legacy: over 100 years in the clean air and industrial filtration domain. Work with advanced technologies and serve clients across continents. Collaborative, respectful, and knowledge-driven work culture. Room to grow into roles in business development, international sales, or domain
specialization.

Job Type: Full-time

Application Question(s):

How many years of experience do you have in telecalling, customer service, or client engagement roles? Have you worked in an international calling or B2B environment before? Do you have prior experience using CRM tools (such as HubSpot, Salesforce, Zoho, etc.) for lead or client management? Have you previously worked in industries like BPO, hospitality, or technical sales? Are you comfortable learning and explaining technical products such as industrial filtration systems? Have you previously handled client follow-ups, appointment scheduling, or demo coordination for a sales team? What is your percentage in class 10th? What is your percentage in class 12th?
Work Location: In person