Job Description

A telecaller job involves making and/or receiving phone calls to promote products/services, generate leads, gather customer feedback, and provide support or resolve issues. Key responsibilities include making outbound calls to prospects, explaining product features, handling customer inquiries and complaints, and maintaining customer records. Essential skills for this role are excellent communication, persuasive speaking, patience, and the ability to meet sales targets. Key Responsibilities

Outbound Calling:

Initiating calls to potential customers to promote products or services, explain benefits, and generate interest.

Inbound Handling:

Answering incoming calls from customers, addressing their questions, concerns, and complaints.

Sales & Lead Generation:

Persuading customers to make purchases or schedule appointments, and generating leads for the sales team.

Customer Relationship Management:

Building relationships with customers, gathering their feedback, and ensuring customer satisfaction.

Record Keeping:

Accurately documenting customer interactions, maintaining customer databases, and updating call logs.

Target Achievement:

Meeting set sales quotas and contributing to the team's overall performance goals.
Required Skills & Qualifications

Communication:

Excellent oral and written communication skills for effective customer engagement.

Persuasion:

Strong persuasive and confident attitude to drive sales and conversions.

Product Knowledge:

Ability to quickly learn and explain product or service features and benefits.

Problem-Solving:

Skills to resolve customer issues and objections professionally.

Patience & Resilience:

The ability to handle rejections positively and work under pressure.

Technical Skills:

Basic computer and data entry skills to maintain customer records.

Education:

A high school diploma or equivalent is often required.
Industry ApplicationsTelecaller roles are found across various industries, including: Banking and insurance, Real estate, E-commerce, and Healthcare and education.

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Language:

Hindi (Preferred) English (Preferred)
Work Location: In person