Nexus Enterprise, a proprietorship firm, has been trading air conditioners and other electronic items through GEM tenders for the past five years. We deliver high-quality products to government and institutional clients, ensuring timely fulfillment, competitive pricing, and exceptional after-sales support to build long-lasting customer relationship.
Roles & Responsibilities
Monitor outstanding payments and follow up with customers to ensure timely collection.
Contact customers through phone calls, emails, or reminders to remind them of due or overdue payments.
Track payment status, update records upon receipt, and identify accounts that are past due.
Investigate and resolve payment discrepancies, such as partial payments, deductions, or disputes.
Escalate unresolved payment disputes to the appropriate department or supervisor for further action.
Prepare and maintain detailed records of payment follow-up activities, including call logs, emails, and correspondence.
Generate regular reports on outstanding payments, collection progress, and payment trends for management review.
Communicate effectively with team members regarding account statuses, billing discrepancies, and payment concerns.
Build positive relationships with customers to encourage timely payments and maintain customer satisfaction.
Participate in training sessions and team meetings to stay informed on changes in policies, procedures, and payment systems.