Job Description

Customer Care Executive / Tele-Caller - School Admissions

Role Objective:

To engage with parents, explain school programs and facilities, nurture leads, and convert enquiries into confirmed admissions through effective communication and follow-up.

Key Responsibilities:

Make outbound calls to parents who have enquired through phone, website, walk-ins, events, or social media. Clearly explain the school's curriculum, fee structure, facilities, transport, and admission process. Handle inbound calls professionally and provide accurate information. Maintain high-quality engagement and build trust with parents to increase admission conversions. Schedule school visits, campus tours, counseling sessions, and follow-up interactions. Track each lead's status and ensure timely follow-up until closure. Update all lead details, call responses, and follow-up actions in the CRM or admission tracker. Coordinate with the Admissions Officer, Marketing team, and Branch Heads for smooth conversions. Resolve parent queries and concerns promptly and escalate complex issues to the concerned department. Achieve monthly and quarterly lead conversion targets. Share daily/weekly reports with the Admissions and Management teams.

Required Skills & Experience:

1-3 years experience in tele-calling, customer service, or admissions (Education sector preferred). Excellent communication skills in English, Hindi, and Telugu. Strong convincing skills, ability to handle objections, and confident telephone etiquette. Good understanding of school admissions processes and parent expectations. Ability to work with lead management systems/CRM tools. Must be target-oriented, disciplined, and proactive in follow-ups.

Work Schedule:

Full-time, office-based role (school front office or centralized call center). Includes weekend availability during peak admission season (compensatory off provided).

Benefits:

Training on admissions process, communication skills, and CRM usage.
Job Types: Full-time, Contractual / Temporary
Contract length: 6 months

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person