Job Description

Responding to incoming and outgoing calls, emails, and WhatsApp Business messages to assist patients promptly and professionally. Scheduling, confirming, and sending reminders for patient appointments, ensuring efficient and timely communication. Providing accurate and clear information about hospital services, procedures, and general inquiries. Familiarity with common medical terminology and procedures to effectively support patient interactions. Communicating clearly and effectively, both verbally and in writing, with patients, families, and healthcare staff. Actively listening to understand patient needs, concerns, and preferences. Identifying and resolving patient-related issues efficiently and with sensitivity. Demonstrating empathy, patience, and professionalism when interacting with patients and their families. Proficient in using computers and relevant healthcare software for managing appointments, patient records, and administrative tasks. Handling and resolving patient complaints with a calm and solution-oriented approach. Maintaining accurate, organized, and confidential patient records in compliance with privacy standards.
Job Type: Full-time

Pay: ?16,000.00 - ?22,000.00 per month

Benefits:

Provident Fund
Education:

Bachelor's (Preferred)
Shift availability:

Day Shift (Preferred) Night Shift (Preferred)
Work Location: In person