Job Description

ob Summary

We are looking for a confident and customer-focused Hotel Telecaller to promote our hotel services, handle inquiries, and generate leads through outbound and inbound calls. The Telecaller will play a key role in building relationships with potential guests and corporate clients, ensuring a positive first impression of our brand. This position requires excellent communication skills, a persuasive approach, and a passion for hospitality.

Responsibilities

Outbound Calls

: Contact potential clients, including individuals, travel agencies, and corporate organizations, to promote hotel rooms, event spaces, and special packages.

Inbound Inquiries

: Handle incoming calls from guests and clients, addressing questions about room availability, rates, amenities, and events with professionalism and accuracy.

Lead Generation

: Identify and qualify sales leads, passing them to the sales team for follow-up, and maintaining a pipeline of prospective clients.

Booking Assistance

: Assist clients in making reservations over the phone, ensuring accurate entry of details into the hotel's reservation system.

Customer Service

: Provide exceptional service by addressing client concerns, offering solutions, and ensuring a positive experience to encourage repeat business.

Follow-Ups

: Conduct follow-up calls to confirm bookings, gather feedback, or re-engage past clients to promote loyalty programs or upcoming offers.

Data Management

: Update and maintain client information in the CRM system, including call logs, preferences, and booking details.

Sales Targets

: Achieve daily, weekly, and monthly call and booking targets as set by the sales manager.

Market Awareness

: Stay informed about hotel promotions, local events, and competitor offerings to provide relevant information to clients.
Qualifications

Education

: High school diploma or equivalent required; a degree or diploma in hospitality, marketing, or a related field is a plus.

Experience

: 1-2 years of experience in telecalling, customer service, or sales, preferably in hospitality, travel, or a related industry.

Skills

: Excellent verbal communication and active listening skills. Strong persuasion and negotiation abilities. Basic computer skills, including proficiency in Microsoft Office and familiarity with CRM or reservation systems (e.g., Opera, Fidelio) is preferred. Ability to handle objections and remain calm under pressure. Fluent in [Language, e.g., English]; knowledge of additional languages is an advantage.

Other Requirements

: Ability to work in shifts, including evenings, weekends, or holidays, as per business needs. Positive attitude, high energy, and a customer-first mindset.
Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

Day shift
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person

Expected Start Date: 01/07/2025