Job Description

Job Title:

Telecaller - Hospital Industry (Kannada Speaking)

Location:

[Insert Location]

Job Type:

Full-time

Experience:

1--3 years

Language Requirement:

Kannada (Mandatory), English/Hindi (preferred)

Industry:

Healthcare / Hospital

:

We are looking for a dedicated and customer-focused

Telecaller

to join our healthcare team. The ideal candidate will be the first point of contact for our patients, providing them with accurate information and assistance related to hospital services, appointments, and follow-ups.

Fluency in Kannada is mandatory

for this role.

Key Responsibilities:

Make outbound calls to patients for appointment confirmations, follow-ups, and feedback. Handle inbound queries regarding hospital services, doctor availability, timings, etc. Maintain and update patient records in the system. Assist in coordinating with internal departments for scheduling and service updates. Provide empathetic and clear communication to patients and their families. Ensure all calls are handled professionally and adhere to service quality standards. Escalate unresolved issues to the appropriate departments.

Key Requirements:

Fluent in Kannada

(both spoken and understood) - Must*
Good communication skills in English and/or Hindi (preferred) Prior experience in telecalling, customer service, or hospital/clinic environment is an advantage Basic computer knowledge (MS Office, data entry) Pleasant voice and professional phone etiquette Ability to handle pressure and multitask
Job Type: Full-time

Pay: ₹8,345.06 - ₹20,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Language:

Kannada (Required) English (Preferred)
Work Location: In person

Application Deadline: 29/04/2025