Job Description

Job Title: Telecaller

Location: Chennai Department: Sales & Customer EngagementJob Type: Full-time

Position Summary

The Telecaller will serve as the first point of contact for prospective parents, playing a critical role in explaining Able Aura's offerings, guiding them through the onboarding journey, and ensuring timely follow-ups. This role requires clear communication, empathy, and a structured approach to lead conversion and engagement.

Eligibility Criteria

Bachelor's degree in any discipline Minimum 1-2 years of experience in telecalling, customer engagement, or counselling preferred Prior experience in educational institutions, sports programs, wellness centers, or therapy setups is advantageous Freshers with strong communication and a passion for child development may also be considered

Required Skills and Competencies

Excellent spoken and written communication skills in English and Hindi Strong interpersonal skills with the ability to connect and build trust with parents Professional phone etiquette, clarity in voice, and active listening Highly organized with the ability to manage follow-ups without supervision Proficiency in using Google Sheets, WhatsApp Business, and basic CRM tools Ability to handle objections, clarify doubts, and remain calm under pressure

Key Responsibilities

Initiate timely follow-up calls to prospective leads generated via campaigns, referrals, therapy center tie-ups, and events. Explain the academy's programs, session formats, fee structures, and value proposition to parents. Assess parent interest levels and update lead status accurately (e.g., Open, Replied, Interested, Converted). Guide parents through the trial session process and ensure completion of payment links and evaluation forms. Drive conversions by maintaining a warm and professional relationship with each lead. Act as a liaison between parents and internal teams (Franchise Leads, Empowerment Team, Coaches). Share relevant information on center timings, locations, session structures, and event details. Assist parents with onboarding steps, including registration, profile creation, and confirmation of start dates. Ensure communication is aligned with Able Aura's tone of empathy, clarity, and professionalism. Maintain up-to-date and accurate lead trackers/CRM entries after every interaction. Record key insights from conversations and escalate any concerns to relevant team members. Submit weekly reports detailing call status, conversion numbers, pending follow-ups, and challenges. Reconnect with older leads when new programs/events are launched. Collect verbal feedback post-first session to support the quality control and engagement cycle. Encourage satisfied parents to refer others or participate in community events.
Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Language:

Hindi (Required) English (Required)
Work Location: In person