Job Description

(JD) for a Telecaller / Telesales Female Executive role, suitable for a hearing aid centre, clinic, or similar service-based business:

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Job Title:

Telecaller / Telesales Executive (Female Candidates Only)

Location:

[City/Branch Name] - Office-based

Job Type:

Full-Time | 6 Days a Week

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Job Summary:

We are looking for a confident and result-driven Telecaller / Telesales Executive (Female) to handle outbound calls, follow-up leads, and convert inquiries into appointments and sales. The ideal candidate will have excellent communication skills, patience, and a polite and persuasive telephone manner.

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Key Responsibilities:

Make outbound calls to prospective clients from lead database or referrals. Explain hearing aid services and solutions offered by the clinic. Fix appointments for walk-ins / consultations with audiologists. Maintain follow-up with leads and convert inquiries into bookings/sales. Handle incoming calls, resolve queries, and redirect to appropriate departments when necessary. Maintain proper call logs and update CRM or Excel records regularly. Achieve daily/weekly/monthly call and conversion targets. Provide support during marketing campaigns, SMS/WhatsApp follow-ups, etc.
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Requirements:

Minimum qualification: 12th pass / Graduate in any stream 1-2 years of experience in telecalling / telesales / front desk / customer service Fluent in Tamil and basic English; Hindi or other languages are a plus Excellent communication, persuasion, and listening skills Basic computer knowledge (MS Excel, Google Sheets, CRM tools) Should be patient, polite, and service-oriented Preferably from a healthcare, hearing aid, clinic, or service-based background
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Working Hours:

Monday to Saturday - 9:30 AM to 6:00 PM (can be adjusted slightly)

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Salary & Benefits:

Fixed Salary + Attractive Incentives based on conversions Training provided Comfortable office environment with growth opportunities Annual bonus and employee engagement programs
Job Type: Full-time

Pay: From ?20,000.00 per month

Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

Technical support: 1 year (Preferred) tele sales: 1 year (Preferred) total work: 1 year (Preferred)
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person