Job Description

Job Title: Telecaller - Fluent English Speaker

(Velammal Nexus Schools)

Location:

Mogappair, Chennai

Job Type:

Full-Time | Monday to Saturday

Role Overview:

We are looking for a confident and fluent English-speaking

Telecaller

to handle inbound and outbound calls for parent/student enquiries, admission support, and general communication at Velammal Nexus Schools. The ideal candidate should have a pleasant voice, strong communication skills, and a student/parent-friendly attitude.

Key Responsibilities:

Make outbound calls to prospective parents regarding school admissions and share information about our campuses. Handle inbound calls and address queries related to academics, admissions, transport, and other general matters. Maintain call records and update the CRM/admission register with accurate lead details. Follow up with leads regularly and escalate unresolved queries to the concerned department. Coordinate with internal departments (Academic, Transport, Admin) to resolve parent concerns. Ensure a professional and courteous tone in all conversations to reflect the Velammal brand.

Eligibility Criteria:

Education:

Any Graduate (Preferred - English, Mass Communication, BBA, MBA)

Experience:

1-3 years in telecalling/customer support, preferably in the education or service sector

Language:

Fluent English (Mandatory); Tamil & Hindi (Added Advantage)

Computer Skills:

Basic knowledge of MS Excel, Google Sheets, and email communication

Key Skills:

Excellent verbal communication in English Clear and pleasant telephone voice Active listening and problem-solving attitude Patience, professionalism, and ability to multitask Prior experience in school/college admissions or customer care is a plus

Work Timings:

8:00 AM to 5:30 PM | Monday to Saturday

Salary Range:

?20,000 - ?30,000 (Based on experience and communication skills)

Job Benefits:

Opportunity to work in a reputed educational group Structured work environment and career growth path Training and support for skill enhancement
Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Application Question(s):

How many years of experience do you have in telecalling or customer support? Are you fluent in English, both in speaking and understanding? Yes/ No What is your highest educational qualification? Are you proficient in using basic computer tools like MS Excel, Google Sheets, and Email? Yes/ No
Work Location: In person