Job Description

A Telecaller's job description involves handling phone interactions with customers to generate leads, answer inquiries, and potentially close sales. They are the voice of a company, often responsible for both outbound and inbound calls, and play a crucial role in customer engagement and business growth. Key Responsibilities:

Outbound Calls:

Making outbound calls to potential leads, providing information about products/services, and generating interest.

Inbound Calls:

Handling incoming calls from customers, answering inquiries, and resolving issues.

Lead Generation:

Identifying and qualifying potential customers who may be interested in the company's offerings.

Sales and Persuasion:

Persuading customers to make purchases or subscribe to services.

Customer Service:

Providing excellent customer service, addressing concerns, and resolving complaints.

Documentation and Record Keeping:

Maintaining accurate records of customer interactions and updating CRM systems.

Following Communication Scripts:

Adhering to specific scripts and guidelines to ensure consistency and professionalism.
Required Skills:

Communication Skills:

Excellent verbal communication skills, including active listening, clear articulation, and the ability to build rapport.

Persuasion Skills:

Ability to effectively persuade customers and close sales.

Customer Service Skills:

Patience, empathy, and the ability to handle customer complaints and inquiries professionally.

Sales Skills:

Understanding of sales techniques and strategies.

Computer Skills:

Proficiency in using CRM systems and other relevant software.
Additional Notes:

Telecallers often work in various industries, including banking, insurance, real estate, and e-commerce. The specific responsibilities and requirements may vary depending on the company and the nature of the role. Some telecaller roles may require the ability to work independently and meet sales targets.
Job Type: Full-time

Pay: ?18,000.00 - ?22,000.00 per month

Benefits:

Health insurance
Schedule:

Day shift
Language:

Hindi (Preferred) English (Required)
Work Location: In person