Job Description

The Telecalling Executive (Female) is responsible for making outbound and inbound calls to customers, explaining products/services, generating leads or sales, and providing excellent customer support. This role requires good communication skills, patience, and the ability to build rapport over the phone.

Key Responsibilities1. Call Handling

Make outbound calls to prospective or existing customers. Handle inbound customer inquiries and provide relevant information. Maintain a professional and friendly tone in all interactions.

2. Lead Generation / Sales (If applicable)

Explain product features, offers, and benefits clearly. Persuade customers to purchase products or schedule appointments. Follow up with warm leads and close sales when required.

3. Customer Support

Address customer queries, issues, or complaints promptly. Provide accurate information related to products, services, pricing, and policies. Maintain high levels of customer satisfaction.

4. Data Entry & Reporting

Maintain call logs, customer details, and follow-up records. Update CRM/Excel sheets with daily call reports. Submit daily/weekly reports to the team leader or manager.

5. Coordination

Coordinate with sales teams, field staff, or service team for customer requirements. Schedule customer visits, service appointments, or product demos.

6. Compliance & Process Follow-through

Follow telecalling scripts, company guidelines, and call quality standards. Ensure confidentiality of customer data.

Required Skills & Qualifications

Minimum: Higher Secondary / Degree. 0-3 years of experience in telecalling, customer service, or telesales. Good communication skills in English and local language (as per location). Basic computer knowledge (MS Excel, CRM, email). Pleasant voice, confident speaking, and active listening skills. Ability to handle rejections and manage calls professionally. Freshers can also Apply
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

* Health insurance