Job Description

Tele caller - (Hospital)

Role Overview:

The Tele caller acts as the first point of contact for patients over the phone. The role involves handling inbound and outbound calls, explaining hospital services, booking appointments, and following up with patients in a polite and professional manner.

Key Responsibilities:

Make outbound calls to patients for appointments, follow-ups, and service information Handle inbound calls and respond to patient inquiries clearly Explain hospital departments, doctors' availability, and treatment services Schedule, confirm, and reschedule appointments Maintain accurate call records and patient details Follow up on missed appointments and feedback Coordinate with front office, OPD, and medical departments Maintain confidentiality of patient information

Required Skills:

Good communication skills (Tamil & basic English preferred) Pleasant voice and patient-friendly attitude Basic computer knowledge (calling software / Excel) Ability to handle patients politely and patiently

Qualifications:

Minimum: 10th / 12th / Any degree Experience in hospital or clinic tele calling preferred (freshers can apply)

Work Environment:

Hospital / Healthcare Facility

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits:

Flexible schedule Food provided Health insurance Paid time off Provident Fund
Work Location: In person