Job Description

Key Responsibilities (based on your input and common practices):

Telecalling (Outbound & Inbound):

Initiate calls to prospective students from various lead sources (e.g., website inquiries, marketing campaigns, referrals, databases). Provide detailed information about the institute's courses, programs, faculty, facilities, and unique selling propositions. Address queries and concerns of potential students clearly and patiently. Maintain a high volume of calls to achieve daily/weekly targets. Handle incoming inquiries efficiently, providing accurate information and directing them appropriately.

Follow-up with Students (Leads):

Systematically follow up with all leads through multiple channels (phone, email, WhatsApp, SMS) at regular intervals. Understand the student's needs, aspirations, and challenges to recommend suitable programs. Provide additional information, brochures, testimonials, or links to relevant resources as required. Nurture leads over time, building rapport and trust to move them further down the admission funnel. Maintain detailed records of all interactions and follow-up schedules in a CRM system.

Appointment Fixing for Demo Sessions/Counseling:

The primary goal of telecalling and follow-up is to secure appointments for prospective students to attend demo sessions, counseling sessions, or campus visits. Clearly communicate the benefits of attending the demo/counseling session (e.g., understanding the course in depth, interacting with faculty, getting personalized career guidance). Coordinate with counselors, faculty, or admission officers to schedule convenient appointment times. Send reminders for appointments to ensure maximum show-up rates.

Walk-in Process Management:

Warmly welcome walk-in prospective students and their parents/guardians. Provide an initial overview of the institute and its offerings. Conduct preliminary counseling to understand their interests and guide them to the appropriate department or counselor. Ensure a smooth and positive experience for all walk-ins, from arrival to departure. Collect their contact information for further follow-up. Assist with application forms and initial documentation as needed.

Additional Responsibilities (Common for BDEs in this sector):

Lead Generation Support:

Identify potential new lead sources. Participate in educational fairs, workshops, and seminars to generate leads. Collaborate with marketing teams on lead generation strategies.

Database Management:

Maintain and update the CRM (Customer Relationship Management) system with accurate and detailed information on all leads and interactions. Generate reports on lead status, conversion rates, and performance metrics.

Achieving Sales/Enrollment Targets:

Work towards and achieve monthly/quarterly enrollment targets set by the management. Contribute to the overall student intake goals of the institute.

Customer Relationship Management:

Build and maintain strong relationships with prospective students and their families. Provide excellent customer service throughout the admission process.

Market Intelligence:

Gather feedback from students and parents regarding courses, services, and competitor offerings. Stay updated on industry trends and competitor activities.

Skills and Qualifications Required:

Communication Skills:

Excellent verbal and written communication skills in English and often the local language.

Interpersonal Skills:

Strong ability to build rapport, empathize, and persuade.

Sales Acumen:

Understanding of sales principles, objection handling, and closing techniques.

Active Listening:

Ability to understand the needs and concerns of prospective students.

Persistence and Resilience:

Ability to handle rejection and continue pursuing leads.

Organizational Skills:

Good time management, ability to prioritize tasks, and maintain accurate records.

Computer Proficiency:

Familiarity with CRM software, MS Office Suite (Word, Excel), and email.

Educational Background:

A Bachelor's degree in any discipline is usually preferred.

Experience:

Previous experience in telecalling, sales, customer service, or counseling, preferably in the education sector, is a significant advantage.
franchise@elysiumacademy.org
78457 36974

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,086.00 - ₹14,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement
Schedule:

Day shift Morning shift
Supplemental Pay:

Performance bonus
Work Location: In person