Job Description

Job Title:

Telecaller - Healthcare Industry

Experience:

0.6 - 2 years (Freshers may apply)

Industry:

Healthcare / Hospital / Clinic / Diagnostic Center

Job Summary:

We are looking for a motivated and empathetic

Telecaller

to join our healthcare team. The ideal candidate will be responsible for making outbound calls to patients, handling inbound inquiries, scheduling appointments, following up on reports, and promoting healthcare services while maintaining a patient-friendly approach.

Key Responsibilities:

Make outbound calls to prospective and existing patients for appointments, follow-ups, and feedback. Handle incoming calls and resolve queries related to services, appointments, reports, etc. Explain available healthcare services, health packages, and special offers to patients. Maintain and update patient database with accurate information. Schedule appointments with doctors, diagnostic tests, and other medical services. Coordinate with internal departments (doctors, lab, reception) to ensure smooth service. Ensure excellent patient service through effective communication and problem-solving. Meet daily/weekly calling targets as assigned by the team lead/supervisor.

Key Skills:

Excellent communication and interpersonal skills. Patient, empathetic, and polite phone etiquette. Basic knowledge of healthcare terminology (preferred). Proficient in MS Office and basic computer operations. Ability to handle multiple calls and stay organized under pressure.

Qualifications:

Minimum HSC or Graduate in any stream. Prior experience as a telecaller/customer care executive in the healthcare or service industry is a plus. Fluency in English, Hindi, and regional languages (as required).
Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?20,000.00 per month

Schedule:

Day shift
Language:

English (Preferred)
Work Location: In person